In a nutshell

Client: world leading consulting company
Number of users: hundreds
Solution area: e-mail content filtering, anti-spam
Products applied: spamJam, Lotus Notes

Implementation time: 3 weeks
On CS Development´s behalf: Project Manager, specialist in spamJam and Lotus Notes
On the Client´s behalf: Project Manager, administrators (were the core of the pilot group of users)
 
Initial status
The client is a world leading consulting company with one central head office in Prague. The e-mail system is used by hundreds of users.

The client used two mail servers on a Lotus Notes platform for e-mail communication. The servers were used by hundreds of users. As the volume of undesired e-mail messages is growing globally, the efficiency of electronic mail use started deteriorating also at this client – the mailboxes would get overloaded with undesired messages.

We conducted an initial analysis and then, based on previous experience with similar solution, recommended the spamJam application made by Granite Software. The reasons included native integration to the Lotus Notes environment and well-tried effectiveness ensured through simultaneous use of multiple filtration methods.

We usually use Symantec BrightMail Antispam software in cases where we have the mail server (SMTP) under complete control, but in this particular case it was not possible to implement this software, because the client does not have direct access to the SMTP server (the server is operated at the parent company located abroad). That is why we implemented the spamJam software directly at the level of user mailboxes (i.e., not at the level of the entire mail server).

 
Implementation description
The analysis conducted within the initial stage involved the following:

selecting a group of pilot users
selecting a basic set of filtration rules (basic options for the setting: passive, medium, aggressive)
allocating pilot users to groups differentiated in terms of job description
allocating degrees of adjustability of filtration rules to the respective groups
setting the structure and frequency of outputs sent to users
continuous specification of filtration rules under full operation
The test operation was smooth and so, based on the pilot project, we performed an automated installation to the remaining mailboxes. The filtration rules optimised during the pilot operation were applied at the new users (e.g., permitted and forbidden domains and e-mail addresses). Shared user parameters were set (one-off action) at all users concerned.
Then we set regular control outputs the system is supposed to provide to administrators and the respective users.
User training was the last stage of the project.
 
Key benefits
More effective use of electronic mail
Undesired messages are filtered on the server side, which makes the use of electronic mail more effective
Safer mail system
The elimination of potentially infected messages increased the safety of the e-mail system.
Personalised system
Each user receives summarised e-mail information specifying blocked undesired messages. As a result, the user has such eliminated messages under continuous control and can intuitively adapt his/her own filtration rules.